Privacy Policy

Mindwindow Psychology Pty Ltd is committed to protecting the privacy, dignity, and confidentiality of all clients and complying with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), Queensland health records requirements, and the ethical standards of the Psychology Board of Australia and AHPRA.

This Privacy Policy explains how Mindwindow Psychology collects, uses, stores, and discloses personal information, including information collected through our online client portal and online registration forms.

Definitions

In this Privacy Policy:

  • “Mindwindow Psychology”, “we”, “us”, or “our” refers to Mindwindow Psychology Pty Ltd (as trustee for the Mindwindow Psychology Trust).

  • “Client”, “you”, or “your” refers to any individual whose personal information we collect or hold.

  • “Personal information” has the meaning given under the Privacy Act 1988 and includes health information.

What Personal Information We Collect

We may collect and hold personal and health information necessary to provide psychological services, including but not limited to:

  • Identifying and contact details (name, date of birth, address, email, phone number)

  • Emergency contact details

  • Medicare, NDIS, private health fund, or referral information (where applicable)

  • Clinical notes, assessments, reports, and correspondence

  • Appointment, billing, and payment information

  • Information submitted through online registration forms, intake forms, emails, SMS, or the client portal

How Personal Information is Collected

Personal information may be collected in a number of ways, including:

  • When you register via our online client portal or online registration forms

  • When booking or attending appointments (in person, by phone, email, or SMS)

  • When completing intake forms or other documentation (online or hard copy)

  • Through correspondence with our administrative or clinical staff

  • From third parties such as referrers, medical practitioners, schools, or other health professionals (with consent or where authorised by law)

Consequences of Withholding Personal Information

If you choose not to provide personal information required for service delivery, we may be unable to provide psychological services.

Clients may request to remain anonymous or use a pseudonym where lawful and practicable; however, this may limit service availability and Medicare or third-party billing options.

Storage and Security of Personal Information

Client records are stored securely in:

  • Encrypted electronic practice management systems, and/or

  • Secure physical filing systems

Access is restricted to authorised staff only. Records are retained in accordance with legal requirements, including:

  • A minimum of 7 years after the last client contact

  • For clients under 18 years of age, until the client reaches 25 years of age, unless otherwise required by law

Use & Disclosure of Personal Information

Personal information will not be disclosed to third parties without your consent, except where:

  • Required or authorised by law (including subpoenas or mandatory reporting)

  • Necessary to prevent serious risk to you or another person

  • Disclosure is to a referring practitioner or treating professional involved in your care (where applicable)

Professional Supervision, Training & Quality Assurance

Clinicians at Mindwindow Psychology participate in professional supervision, training, and quality-assurance activities to maintain high standards of ethical and effective care, as required by the Psychology Board of Australia.

Mindwindow Psychology recognises that, as of late 2025, psychologists must obtain client permission before discussing any aspect of a client’s care in supervision, including where information is de-identified.

Before any information relating to you is discussed in professional supervision, your psychologist will:

  • explain the purpose and nature of supervision,

  • explain what type of information may be discussed (including whether it will be de-identified), and

  • seek your informed permission, which may be obtained as part of your intake documentation or through a separate consent process.

You may decline or withdraw permission for your information to be discussed in supervision at any time. Declining permission will not affect your access to care; however, it may limit the scope of services that can be provided where supervision is a professional requirement.

Identifiable Information:

If supervision requires the disclosure of information that could reasonably identify you, your psychologist will obtain your specific, informed, written consent before doing so.

Legal Exceptions:

Information may be disclosed without permission or consent only where required or authorised by law, including but not limited to:

  • a lawful subpoena or court order,

  • mandatory reporting obligations, or

  • situations where disclosure is necessary to prevent a serious and imminent risk to you or another person.

Where disclosure occurs under a legal exception, we will notify you if permitted by law.

Access to & Correction of Personal Information

You may request access to, or correction of, your personal information by submitting a written request to your treating psychologist.

Requests will be responded to within 30 days, subject to exceptions under the Privacy Act 1988. Standard fees may apply where access requires additional consultation or administrative time.

Concerns & Complaints

If you have concerns about how your personal information is managed, please contact your psychologist or the Practice Manager.

You may also lodge a complaint with:

Updates to This Policy

This Privacy Policy may be updated from time to time. The current version will always be available on our website.

Mindwindow Psychology – last updated January 2026